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Returns Policy

Submitting Your Return

COVID-19 Update

What Can You Return?

You can return any items within 30 days of purchase for refund or store credit if the item(s) is:


  • - full priced (includes full priced items purchased using a discount code)
  • - unworn and unwashed and in the original packaging
  • - with all original tags still attached
  • - not smell of perfume, body odour, deodorant or washing powder
  • - free of make-up or tan marks
  • - in original shoebox (if received with shoebox)
  • - without postage labels attached to the boxes


For hygienic reasons, we cannot accept the following items:

  • - cosmetics
  • - hair products
  • - underwear, intimates and hosiery
  • - earrings

Return Delivery Fee

Country Resolution^- Return Delivery Return Delivery Time Tracking

United States

Store Credit - Free

Refund - US$8.00*

Up to 21 Days

^The original delivery fee will NOT be refunded or given as store credit.

*Customers who received item(s) with a manufacturing fault or incorrectly are entitled to a full refund and free return delivery.


  • - Unfortunately, we do not accept exchanges at this time.
  • - If you would like to exchange an item, we highly recommend that you purchase the replacement size prior to sending back the return and we will issue you with an e-Gift Card or refund once we receive your returned item.

Returns Process

  • - Returns are generally processed within 7 days of reaching us.
  • - Returned item(s) will be assessed and we will notify you if your return has been accepted.
  • - Returned Items not accepted will be returned to the customer at the customer's cost.
  • - Please allow 1 to 5 days for the refunds to reach your method of payment.

How Do I Get Help?

  • For any further information on your returns, click here to contact us.

    If you need assistance with the Omni Parcel Returns Portal or your return label, please email with your Name, Retailer name (Which is Peppermayo) and Order number. Please include the issue you are experiencing to help them expedite the process and they will get in touch with you as soon as they can.